At First Choice Move we aim to please. We take the feedback from our clients very seriously, whether it is positive or constructive on how we can improve our service. Below are some of our previous vendor's comments.
"To all at First Choice Move.
This is just a note from us to you to say thank you to you all for the absolutely first class service you provided us with when we decided to move home,,,Whoever came up with the conclusion that moving home is one of the most stressful times you will have ,,was correct !! , BUT THE SERVICE YOU PROVIDED MOST DEFINITELY HELPED TO RELIEVE SOME OF THAT STRESS !! We had several quotes and valuations done before deciding to go with yourselves who were by far the cheapest of all the Estate Agents we were, I admit, just a bit skeptical at first as you were so much cheaper than the rest and thought that this may reflect in the service provided,,,this was certainly not the case.
From the first meeting with Chris and his expert photography skills , right through through to the final exchanging of property keys, NOTHING and I mean NOTHING !! was a problem to any member of your team at First Choice Move who dealt with any questions we had politely, efficiently and professionally.
We would like to wish you all good luck for the future,hope you go from strength to strength and we will definitely recommend you to anyone who is thinking about moving home or selling property,it was a pleasure dealing with you.
So thank you all again for your help. Kind Regards."
Ean and Helen Orr". Maryport
"Your team were very prompt efficient and very friendly.
I would choose to use you again to sell my house. I do believe with First Choice Move I got the quick sale that I was after, due to again the team being quick and efficient.
If you want to sell your house choose First Choice. Thanks"
Corrina from Egremont
"Wow, What a company. Brilliant. Sold my home within a couple of weeks, very professional, I would highly recommend them. Thanks Chris, Elizabeth, Violet, Steve & John"
Diane Rumney, Egremont
"Many Thanks to Chris and all the team at First Choice Move for their professional services and their efforts in achieving a sale for our home in Seascale. Having been on the market a little too long we decided to change agents to First Choice Move and it was the best decision we could have made, achieving that all important sale very quickly. My wife & I were attracted to First Choice Move when we took time out to look at how our home was being marketed and compared it to the strategy of other agents and sellers. It quickly became apparent that where first impressions matter, First Choice Move have it nailed. The photography is far superior to most other agents in my opinion, showing properties to their best potential and therefore much more likely to attract viewings. Increase viewings and your chances of achieving the sale also increase, so we put this together with the sensible advice given on asking prices and the variety of easy to understand fee options and decided that the First Choice Move package is just about right for today’s housing market. I would happily recommend giving First Choice Move a try. It was certainly the right choice for us."
Mark & Julie Southward, Seascale.
"First Choice Move completely exceeded our expectations having previously been let down by other agents in the past. The service received was outstanding and our property was quickly sold. In our opinion First Choice Move set the benchmark for estate agents and we wish them every continued success in the future."
Mr and Mrs Oliver Whitehaven
"To Chris and all at First Choice Move,
My partner and I would like to express our gratitude and appreciation for the excellent service you provided, in selling our late fathers property.
It has been a most difficult time and you all dealt with the matter, with understanding and empathy, in a totally professional manner.
Your commitment and service is outstanding.
We would highly recommend First Choice Move to anyone buying or selling a property.
Denise Cross, Workington
"I just wanted to say thank you for arranging the sale of my late Mother's bungalow. You were very helpful throughout the whole process and always willing to discuss approaches. I found your whole attitude to be very positive and encouraging and your service certainly represents very good value for money.
"Since we first put our house up with First Choice Move, we have noticed the red signs popping up everywhere. Now as we complete our sale, I can understand why. Chris and his team have offered us nothing but excellent service, and gone way above their role as estate agents during our sale. Their longer hours & weekend service made it easier for us as we work full time & we found they were on a pers...onal level with us rather than just a number like with high street chains we have used in the past. Nothing was ever a bother & I would highly recommend them to anyone who is considering putting their house for sale. If anyone can sell your house, it will be Chris & his team."
Thanks Steph & Steven Power, Cleator Moor
"Just a quick email to thank you all for a smooth house sale.
I will certainly recommend your Company for anyone looking to buy or sell a property. I found your longer working hours a bonus for anyone who works full time and you were always there at the end of the phone and kept me constantly updated on any issues raised by my buyer. Also your three payment options for your selling fees was a welcome change from other estate agents I had encountered.
Once again, thank you for your excellent attention to detail and service."
Joanne Fox, Keekle
"I have bought and sold houses several times in the past. Some estate agents have been good whilst the service of others, rather disappointing. I used First Choice Move as two friends of mine had recommended them. The service I received was nothing short of exemplary. For personal reasons I put far more demands on Chris and his team that was within their remit quite frankly. and yet every request was met quickly, efficiently and further more, with good grace. If you are looking to sell or buy, look no further, you will not be disappointed"
"We would like to thank Chris and his team for all their help making our move go as smooth as possible. Nothing was too much trouble for Chris ,he kept us informed every step of the way. We would highly recommend using First Choice Moves to anyone planning on buying and selling. Once again Chris thankyou very much."
Helen and Chris Lowther Gardens Whitehaven.
"Thank you for a first class and personal service, having moved 3 times before and used different agents I would say that first choice are the better by far and also offer a competitive and reasonable price choice.
Ann and David Cartmell, The Crest Whitehaven
"Our house was on the market within a couple of days of our initial enquiry (even over a weekend) and was sold in a month! The selling options that Chris gives you means that there's something to suit everyone's individual circumstances and it was refreshing to hear a realistic valuation of our property.
Chris was fantastic, his customer-service was second-to-none - always going the extra mile and kept us informed with regular updates. We can't recommend First Choice Move highly enough."
Sean and Joanne Doyle, Thornton Rd, Whitehaven
"We've both been really impressed with you, Chris, you put yourself out of your way to be helpful, work hours which suit people who work full time and I've always been impressed with your professionalism. I certainly wouldn't hesitate in recommending you to people who were trying to sell or buy a home."
Heather Moore and Peter Albion, Greenlands Ave, Whitehaven
"We are writing to thank you for the professional and efficient manner you handled the house sale. We were extemely pleased with the service we received and would have no hesitation in recommending your services to others."
Mary Donnan, Moresby Parks, Whitehaven
"I cannot recommend First Choice Move highly enough. I had my property on the market with another agent for almost 15 months with only two viewings. I switched to First Choice Move and it was sold in just 7 weeks and I moved about four weeks later. Throughout the process I had weekly updates via email informing me of how many people had viewed my property via the internet which never happened with the other agent. The service from Chris from start to finish was excellent, extremely helpful and always friendly and courteous. I also saved money on fees. A good estate agent makes a big difference and I certainly recommend First Choice Move to everyone."
Sue Smith, Moss Bay Road, Workington.
"When we started looking for an agent to sell our house in Cumbria most agents were quoting rates of 1% or higher and a lead time of up to two years! First Choice Move offered to sell the house on the basis of a small upfront fee plus a small fee upon sale. Other options were also given to us. First Choice Move took photographs, arranged floorplans etc and in a matter of days had the property up on their website. First Choice Move arranged and conducted viewings and gave us a comprehensive report on how the sale was going at least once a week as well as feedback on every viewing. Within less than 2 months First Choice Mover had found a Buyer and the transaction was fully completed in less than 6 months from start to finish. The service from First Choice Move was professional and effective throughout and I would not hesitate to recommend their services to anyone selling a house in Cumbria."
Tony Harpur, Drigg, Holmrook
"The service from Chris at First Choice Move was perfect, Chris knows the local market but more importantly he understands how buyers interact with the internet when searching for a new house. Chris takes a creative but analytical approach to the whole process which results in a very smooth sales experience and a serious discount when compared to the high street prices.They also sold our house in only 9 days."
Ben and Cassian, Haig Ave, Whitehaven
"It was refreshing to find an agent that was straight forward, uncomplicated and realistic in price. The fact that there is no hidden fees was also a plus for us after researching all of the longer established high street estate agent firms. Our property sold within FOUR DAYS of being on the market thanks to efficient and prompt assistance from First Choice Move. All our phone calls and emails were answered immediately in a professional manner. Above all else, we were particularly impressed at the proactive and enthusiastic approach offered by First Choice Move. We would highly recommend the fantastic service that we have received."
Angela and Rob Bell, Main Street, Maryport
"Our First Choice Move experience was excellent. Not only were the fees a fraction of other local agents, but also the service we received exceeded our expectations. Despite First Choice Move being open longer hours than other agents Chris went that extra mile not only valuing our property on a bank holiday but also conducted viewings and the keys handover upon completion when we were unavailable. We were kept fully informed throughout the process and our sale proceeded quickly and smoothly. We would definitely recommend First Choice Move as they are 1st Class. "
Mr & Mrs Atkinson Cleator Moor
"We have just completed our house sale using First Choice Move as our agents. From the first meeting with Chris we found him to be courteous, friendly and approachable. As a new company they provided first class expertise and advice throughout. They communicated on a regular basis informing us of how things were proceeding. We could not fault them, they provide a low cost but superior service. We would recommend them to anyone looking for a reliable and conscientious estate agent. Thank you so much."
Mr and Mrs Goodwin, High Road, Whitehaven
"First Choice Move provided excellent value for money - saving us over £2000 in fees - but without any adverse affect on customer service. Our house sold after the second viewing and in only 9 weeks. Chris was on hand to chase up queries and deal with solicitors and other members of our chain. I would recommend First Choice Move with no hesitation."
Mr and Mrs Jardine, Clintz Road, Egremont
"Thank you both for your help and guidance in selling Beech Ave. You took the hassle out of buying and selling. You were always there at the end of the phone to help and give advice and most important you sold my house in 12 weeks!! You saved me money compared to the other high street agents. I have recommended you to all my friends and colleagues, as you know and I will continue to fly the flag for FIRST CHOICE MOVE, in my eyes you are the only choice!!"
Helen Morfoot, Beech Ave, Egremont
"I cannot recommend First Choice Move highly enough. I had my property on the market with another agent for almost two years with little interest. I switched to First Choice Move and it was sold in just over a month. The service from start to finish was excellent, extremely helpful and always friendly and courteous. I also saved a fortune in fees. A good estate agent makes a big difference and I certainly recommend First Choice Move to everyone."
Ms Eileen Smith, South St, Egremont
"I have just sold my property with First Choice Move.
I signed up to one of the opening offer deals when they first opened and paid a upfront fee of £199 which was to include all the marketing, handling of all enquiries and arranging viewings for my property. It all sounded too good to be true!
Other estate agents were going to charge me between £1700 to £2025 to sell my property and basically do exactly the same as First Choice Move, if not less!
Throughout the process I had weekly updates via email informing me of how many people have viewed my property via the internet.
I signed up to First Choice Move in October 2011 and had viewings within weeks of the property going on the market, It had previously been advertised with another estate agent who promised but managed to deliver nothing.
Within the first week of January I had a confirmed sale on my property.
First Choice Move liaised with me through the whole process from beginning right up until completion of my property.
I have already recommended First Choice Move to a number of people who are looking to sell and would not hesitate to use their services again."
Gordon Inglis, Moor Row
"First choice move offered to sell our house ''free of charge''(opening offer).... to good to be true we thought as no-one gives you something for nothing, well we were wrong!!!!!
First choice did exactly as promised, sold our house free of charge and with a very and professional yet friendly service, always prepared to go the extra mile to help.
We very highly recommend this local Estate agents who WILL save you money and sell your house."
Ian + Christine Musgrave, Whitehaven